Planescape: Torment
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Troubleshooting Planescape: Torment in Windows Vista / Windows 7
Version 1.04

[Update 4th Nov 2010]: For those with the GOG version of Planescape: Torment, there is a guide at GOG on installing Planescape: Torment.

First, please try the Microsoft's KB article on 'How to troubleshoot program compatibility issues in Windows Vista'.

If the Nameless One is walking backwards, turning Software Mirroring off in Display options in the game may fix it. [ source ].

There are more graphics related pointers in this thread and this thread, as well as a nVidia fix for characters walking backwards. Having slowdown issues and slow framerates, see this thread. For those with ATI cards with

If it doesn't work, identify the error and click below

  1. Video Crashing (display errors, can't even start game)
  2. Audio Problems
  3. Crashing when Exiting Mortuary
  4. Low Resolution

Video Crashing

According to a post by Locqlynn at Gamespot's forums, you can run the game under Vista by simply setting your Hardware Acceleration to none.

He writes:

i'm using vista 32x, on a 8600m gs nvidia card

i had problems with the fog of war, it was big and blocky,, then when i would try and cast a spell i got a nvlddmkm display error

well i fixed it

just uninstall your graphic card drivers, restart, then vista will download a generic vga driver, and bam, it works

no problems right now,, but if i find any, i'll report here

happy gaming

However, SKARDAVNELNATE (on the same link), claims it is the same as disabling hardware acceleration:

Sounds like you got the same result as disabling Hardware acceleration.

The way to accomplish this, as referenced in this KB article, is by follows:

  1. Open the Display item in Control Panel. To do this, click Start, type desk.cpl in the Start Search box, and then click desk.cpl in the Programs list.
  2. Click Display Settings, and then click Advanced Settings. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  3. Move the Hardware Acceleration slider to None.
Note that this will impact other game performances heavily. Once you are done with the game, or if you want to engage in a graphics intensive game (e.g. Unreal 2004), you will need to move the slider back to Full if not you will have problems with newer games.

However, if you are running Vista 64-bit, FrankDaegas has reported that hardware acceleration cannot be disabled. The workaround as he posted:

Fixing magic crash on Vista 64

My Vista 64 rig with 8800 (tried a few drivers) will not allow me to set the graphics acceleration bar down; it states that my "current display driver does not allow changes to be made to the hardware acceleration settings".

To play the game I set the following in Torment.ini:

Translucent Shadows=0

This allows me to play the game moderately (no extreme slowdown, crashes, mouse-hand problems or apparent graphical glitches). I haven't played far tough (just to the circle of 5 mages in the cottage in Alley Of Dangerous Angles where I killed the ring-seeker to start a magic fight).

Still I would like to hear any idea's on how to enable this slider; Google didn't turn up much.....

Still not fixed? There are more measures you can try here.

Audio Problems

Some users have been reporting issues of character voices and selection sounds not playing. GreatGobo from Gamebanshee's forum shares a solution on this

Character voice/selection fix on Vista

I did a bit of hunting but didn't find a solution posted for the sound issue that I was having in Vista. The game has been working fine except for character voices and selection sounds not playing. I just now found the fix for me and thought I'd share it.

I'm running Vista with a Creative Labs sound card. Mine happens to be a X-Fi based card, The issue lies in the fact that Microsoft made non-passive changes to the sound sub system in Vista. For the details, visit the link at the bottom of the post. It also will provide the download that will fix the issue. If you have a card supported by the ALchemy project, install ALchemy. When you run ALchemy, add a new game giving it a name along with the following registry path (with out the quotes) "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cur rentVersion\App Paths\Torment.exe\Path". Accept the rest of the default setting and select ok.

After doing this, start up the game and all should work well hopefully. It did for me anyway.

Here's the link. Good luck.
Home - ALchemy

Now you should be able to run Planescape: Torment in Vista without any problems. Do let us know below in the Comments if you know of additional pointers.

Crashing when Exiting Mortuary

From Jason's post in Bootstrike Forums

Game Crashing on entering the Mortuary

Sometimes, when you try to re-enter the mortuary, the game crashes about 1/4 of the way through loading. To work around this, get your party members to kill you while you're in the Hive. You will appear on the second floor of the Mortuary. Or talk to Pox.

Low Resolution

Install the Widescreen MOD By The BIGG. Allows play at previously unsupported resolutions, like those of widescreen monitors and works in Windows XP and Windows Vista.

Note that only the resolution is changed - the font size remains the same (becomes smaller in higher resolution). More details here

This document is Copyright(©) 2001-2009 by G.Ganesh.

Last Updated 29th September 2010

22 comments RSS of last 10 posts

new post [ expand all ]

Unregistered Anonymous According to the post at the top of the page only by installing a generic graphics driver will Planescape run correctly?
That's not any help is it? I run several games on my pc, if you can make any suggestions that aren't so stupid I'd like to know them
posted 25 Apr 2011 - Reply - Permanent Link
Kremer (1 posts) Kremer I'm running Windows 7 64 bit. I have the DVD version compatible with Vista. When I try going from the 3rd floor mortuary to the second floor the it won't work. I get a black screen at the top left corner of my monitor and I can't do anything with the game. HELP!!
posted 23 Apr 2011 - Reply - Permanent Link
JLSigman (1 posts) JLSigman I can't even install this game on Windows Vista. I double-click to run the setup.exe and nothing happens. This is the old 4-CD version. Any tips?
posted 28 Jan 2011 - show 2 replies - Reply - Permanent Link
Admin Administrator Admin could it be that your CD or DVD drive has a problem? try installing it on a XP machine and see if it works there.
posted 28 Jan 2011 - Reply - Permanent Link
Unregistered Anonymous That silly, changing operating systems isn't a cure. I'm running Vista x64 and it installed perfectly fine, just manually explore the 1st disk and run the .exe from there.
posted 25 Apr 2011 - Reply - Permanent Link
Unregistered Anonymous I'm having issues with the widescreen mod at1200x800 The game plays okay but the level loading backgroudn screen (when you go up / down stairs for example) seems to be too large. The loading element renders okay but the background is too large to read and obscured off screen. Any ideas?

posted 15 Jan 2011 - show 1 replies - Reply - Permanent Link
Admin Administrator Admin unfortunately, this appears to be widescreen mod related. you should ask here -
posted 16 Jan 2011 - Reply - Permanent Link
Unregistered Anonymous Win7 64bit, nvidia, GOG version here.

As experienced by others, i have very bad framerate sometimes (when the text box pops up, when fighting, when i hover the mouse over some items and sometimes just when walking around).

No Crashes however.

I tried the nvidia fix (didn't change anything). Since you can't disable HW acceleration in Win7 anymore) i downloaded the DirectX SDK which has button for doing that - which didn't change anything as well. I have installed various mods (widescreen, fixpack, tweakpack, UI mod), none of them help with this issue.
Still, it would help to have more than 2 fps in fights... :(

I wouldn't call it playable.
posted 23 Oct 2010 - Reply - Permanent Link
BloodCat (1 posts) BloodCat WinXP SP3, version of PS:T. Installed everything as recommended till position 8 -- don't want any mods so just installed Platter's Fixpack and SKARDAVNELNATE's Patch Pack. Game keeps crashing upon entering The Apothecary.
posted 19 Oct 2010 - Reply - Permanent Link
Gamergal (1 posts) Gamergal HI. I am running Windows 7. I had various sound issues, game crashing issues and issues simply saving the game because of Win 7's filing system, and found very few answers online for fixing them. However, with the exception of the issues I was having saving the game, my sound and crashing issues were all fixed when I simply uninstalled and re-installed the game. Of course, it is a pain in the butt to do that, but it worked. Just be sure to put your saved game files in a safe file before uninstalling the game. Then you can restore them to your save game directory after the re-install. For the issues I was having saving the game, I found a few websites that discussed saving gaming files on Windows 7, and had to modify the directory torment was using to save gaming files and I haven't since had an issue..knock on wood. I know re-installing is not an easy answer, but it certainly saved me alot of time digging for answers online.
posted 11 Oct 2010 - Reply - Permanent Link
Unregistered Anonymous I've tried all of the patches and whatnot in GOG's version and the game didn't work
posted 8 Oct 2010 - show 1 replies - Reply - Permanent Link
Admin Administrator Admin please explain what you mean by the 'game does not work'
posted 8 Oct 2010 - Reply - Permanent Link
Unregistered Anonymous I, for one, got the issue of the game demanding CD2 on start-up. A quick look at the .ini file reveals that GOG appear to have tied up the files from all four CDs (or two, I can't tell which version they're using) in a single folder called 'data'. Installing some of the patches (I do not know which one, I installed all in one go) appears to mess up this arrangement, as it booted fine non-patched.
posted 14 Oct 2010 - Reply - Permanent Link
Admin Administrator Admin Skip the copying of files as GOG has already done it. Follow the install order specified here -
posted 14 Oct 2010 - Reply - Permanent Link
JackMc (3 posts) JackMc I've got exactly the same audio issue- no dialogue playing - but in Windows 7. The link there is to a thing for Vista; any Idea how to fix it for windows 7?
posted 7 Oct 2010 - show 1 replies - Reply - Permanent Link
Admin Administrator Admin Very few text dialogues in the game have voiceovers. When you talk to Morte, the first line should be a voiceover. Are you not hearing that as well?
posted 7 Oct 2010 - Reply - Permanent Link
JackMc (3 posts) JackMc No, I'm not hearing any voice overs at all. I seem to remember that the Nameless One says "I can't part with that" when you try to remove his eyeball, and I'm not hearing that either- nor the "I shall wait for you in Deaths Halls, my love" from dionarra.

I'm using an unmodded GOG version, by the way.
posted 8 Oct 2010 - Reply - Permanent Link
Admin Administrator Admin it seems many people have this problem on the Internet but no solution. if you find any, do share it here.
posted 8 Oct 2010 - Reply - Permanent Link
JackMc (3 posts) JackMc Oh, there we go. Turns out I just needed to update my Audio Drivers. Bit odd to have to do that for such an old game, but there you go. Thanks anyway.
posted 8 Oct 2010 - Reply - Permanent Link
Unregistered Anonymous Per the request on I've tested the widescreen, widescreen ui, and Qwinn's mods with the GOG release. They seem to work perfectly, in fact at least one of the mod's installers recognized the game as the 4 CD 1.1 version.
posted 4 Oct 2010 - Reply - Permanent Link
Anonking22 (1 posts) Anonking22 Just an update, for Win XP users using Planescape Torment Widescreen mod and still having the game crawl down, You have to do the same thing as the vista users have done, namely go to your display options, and turn Hardware Acceleration from Full to None or Basic, then adjust audio options to minimize ambient, game music and sound fx, maximize voice fx (its a bug that once you've turned acceleration to none, sound fx such as party member selection acknowledgements and voices will be muted) and then adjust your brightness and contrast settings to your preference

Just to note, the cursor trails while in the dialogue, options or save/load screens, don't know when the modder will make a fix for this, but there you go...the game Will run smooth on widescreen I think..
posted 12 Aug 2010 - Reply - Permanent Link
Thiago Unregistered Anonymous Turning hardware acceleration off still have some problems with the mouse in-game. Turning full screen mode off (in the Torment.ini file, look for Full Screen and then change the value to 0) seems to solved this problem, even if you are using hardware acceleration.
posted 6 Apr 2009 - Reply - Permanent Link

new post [ expand all ]

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