If people could only hear how dumb they sound when they talk to me. I'm talking to a guy who needs to reinstall his printer.
Me: Start - settings - printers
Me: umm - I said Start - settings - printers. The words "control panel" never left my mouth.
Caller: Sorry - I'm in printers. What now?
Me: Click once on your printers icon so it's highlighted.
Caller (clickclick) - OK, it's open
Me: You clicked twice. I asked you to click once. Close it and start again.
Caller: Ok - I clicked once. It's highlighted.
Me: good - press the delete key on the keyboard.
Caller: Delete?? where is that??
Me: ummm, on the keyboard. It says either "delete" or "del"
Caller: I don't see it
Me: Look harder
Caller: ohhhhh - there it is. Press it???
Me: (no - look at it idiot) Yes, press it.
Caller: It says "are you sure". Am I sure??
me: Yes, you're sure....
Caller: You're sure about that??
Me: Just click yes
Caller: Ok - Oh No - I'm defaulted. What did you do??
Me: no - it's just saying the new printer is XXXX
Caller: oh ok, got scared. what now??
Me: Get out the floppy disks for your printer
Caller: Huh?? Where are they??
Me: ummm, I dunno - try the bottom right hand drawer of your desk???
Caller: I don't have a right hand drawer